Policies & Procedures

Policies & Procedures ❇

Please be sure to thoroughly read through the policies below before agreeing to a service.

 
 
  • Naomi Ayala promises to hold all licenses necessary to perform the work, that such licenses are valid and effective as of the date any work is performed or services provided, and that all work performed or services provided will be done in compliance with all applicable federal, state, or local laws and regulations.

    Naomi practices safe and hygienic tattooing in accordance with the New York State Department of Health and Mental hygiene, and therefore is not responsible for any health or safety concerns that arise after receipt of the tattoo. Understand the risks involved with receiving permanent body art and that you (the consumer) are liable for the proper care and healing of your tattoo.

    No service/tattoo will be completed without the agreement of the client. Upon commencement of the service, the client will be assumed to have accepted the goods or services unconditionally. All services and sales are final.

    The payment and billing terms and conditions are subject to change at any given time, and will be updated on the site as they do.

    Your receipt of services from Naomi indicates you are in agreement with these Terms of Service.

    Naomi reserves the right to refuse service to anyone not in compliance with the policies and procedures discussed or depicted on this site. Anyone engaging in abusive, offensive, prejudiced, or disrespectful behavior will immediately be denied current and future services.

  • A nonrefundable $100 deposit is required to confirm your appointment. This deposit results in a credit of $100 toward the final price of your tattoo.

    You will have 24 hours to pay the deposit and confirm your appointment. If the deposit is not paid within this time frame, the date and time discussed will be made available to other clientele. Appointments are booked on a first come, first served basis.

    Each deposit allows the client to reschedule up to 2 times. After the 2nd time, an entirely new appointment must be made, as well as a new Deposit. All Rescheduling must be done 72 hours prior to the appointment date and time.

    Any rescheduling or cancellations done after the 72 hour deadline will result in the client having to make a new appointment and deposit.

    >>Deposits will not be refunded, especially for cancellations and/or no shows. All sales are final.

    • Deposits cannot be transferred to another person.

    • Deposits can only be held for 3 months from the date of payment. If you do not come in for your session within the 3 months, you must send another deposit.

      In the event that I relocate:

      I maintain practice of my nonrefundable deposit policy.

      Deposits will only be refunded under the following circumstances:

      • You are traveling from out of state.

        (Proof must be provided.)

      • You have a medical reason.

      My deposit policy ensures that I am paid for the time and work that I put into the entire tattoo process, from email to execution. Administrative hours (consultation, email communication, booking, billing, bookkeeping , etc) are only a possibility due to the income collected via deposits. Just because I am a service provider and “freelancer” does not mean that I work for free. I am fair with my time and my practice and hope to work with clientele that are equally fair.

      If I am offering accommodations to honor your appointment and our agreement, please do not haggle with me to refund a deposit that I worked for.

      Accommodations can be, but are not limited to: Discounts, temporary guest spots at a studio closer to where you are situated, holding your deposit for a longer timeframe than the 3 months stated above, etc.

  • All Rescheduling must be done 72 hours prior to the appointment date and time.

    Each deposit allows the client to reschedule up to 2 times. After the 2nd time, an entirely new appointment must be made, as well as a new Deposit.

    I highly recommend all clients request a reschedule prior to a cancellation.

    All cancellations are final and immediately require a new deposit be sent to re-book.

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    If a client arrives to a scheduled tattoo appointment and does not get tattooed due to extensive drawing reviewal or alterations, their appointment will be rescheduled.

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    When and If I reschedule:

    There will be certain instances when I will request that we reschedule due to injury acquired while tattooing (pulled muscle, migraine, etc); please understand that these are unforeseen and measures are taken to prevent these from happening on a regular basis.

    If I reschedule more than twice, you will be granted a $50 discount on your next session. But all deposits remain nonrefundable.

  • All cancellations are final.

    
All Cancellations must be done 72 hours prior to the appointment date and time. Client must resubmit the Tattoo Request Form and Nonrefundable Deposit if they require a new appointment. 


    I reserve the right to cancel appointments if a client is discourteous, prejudiced, or does not respect my time and boundaries.

    I will also refuse to service a client who is disrespectful to other artists/staff/humans in my presence. I do not support maltreatment of any sort.

  • You have a 15 minute grace period to get to your appointment. If you are running late to your appointment, you must let me know prior to your appointment time; not after.

    I absolutely cannot accommodate any lateness as it can lead to a whole array of problems, including but not limited to: scheduling conflicts, further cancellations due to inconvenience to the other clientele on my roster, and me not eating—resulting in frequent vomiting, migraines, and fainting.

    If you are over 15 minutes late, your appointment will be cancelled and you will need to schedule another appointment (this requires a new deposit.)

    If this occurs twice, you will be blacklisted and banned from booking with me.

  • When a client fails to show up to their appointment and does not provide me with an advance notice, they disrupt the flow of business.

    If you fail to notify me of your impending absence within the time frame stated in the rescheduling/cancellation policy, you will be expected to pay upfront for the full service when booking your next appointment.

    If you are a repeat offender, 2+ no-shows, you will be blacklisted and prevented from booking with me in the future.

    No shows do not allow me enough time to fill a slot in my schedule, resulting in a loss of time, materials, and money. This is unfair to myself, my other clientele, and to those in my household who rely on me as a provider.

  • I kindly ask that you do not bring a guest for space, time management, and health purposes.

    Your tattoo is your own to love and dictate. So I will be deferring all attention and questions to you, allowing me to gather the appropriate information needed to create the artwork that you will be wearing for the rest of your life.

    While I fully understand having emotional and physical support, having a guest is actually disruptive to the process and can affect a client’s ability to sit well for their session. I will provide as much assistance and support as possible throughout the session as well.

    When and if I allow a guest (mainly for first-time tattoos), I will regard your guest as an extension of yourself. I fully expect them to adhere to my policies. Please review my other policies to see how your guest’s input can lead to time management issues throughout the process and occasionally, rescheduling or cancellation.

    I reserve the right to deny my services to folx who do not value my time and efforts.

    I cannot stress this enough:

    If we cannot create a piece that you love, there is a good possibility that I am not the right artist for you, and that is okay.

    You deserve to work with an artist that can help you bring life to your vision. Never be afraid to part ways with an artist that you do not align with.

  • 30 minutes are set aside at the beginning of your appointment to fill out the consent form, review the design, and make minor adjustments. Complete re-draws require more time, space, and concentration for me to complete.

    If we exceed this 30 minute time slot, we are potentially creating a time conflict with my following appointments—this is unfair to myself and my other paying clientele.

    If this happens more than once, you will have to pay another deposit to be rescheduled.

    If you are a repeat offender, I may decline to work with you. I reserve the right to deny my services to folx who do not value my time and efforts.

    I cannot allow myself to be taken advantage of. A lot of hard work goes into creating these pieces, and artists must be paid accordingly. If we book a full day and I do not tattoo you because we spent the whole day adjusting the design, I deserve to be compensated for that whole day of work.

    ** Furthermore, if we cannot create a piece that you love, there is a good possibility that I am just not the right artist for you, and that is okay. You deserve to work with an artist that can help you bring life to your vision. Never be afraid to part ways with an artist that you do not align with. **

  • Payment will be made upon completion of the tattoo via cash, an approved payment card, or by any other payment method determined by Naomi.

    The client assumes responsibility of payment for the service, unconditionally.

    All services and sales are final.

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    Gratuity is NOT mandatory, but greatly appreciated.

    If you would like to tip your artist, the standard percentage is 20%.

     I also accept stickers, pastries, and social media shares. Lol.

  • All clientele are required to wear masks and provide proof of vaccination at their time of appointment.

    For safety, space, anxiety reasons, etc. I would prefer my clients arrive alone. If you require a support buddy, I do allow you to bring one…but only one.

    (There are a number of reasons why bringing 2+ guests is not a good idea.
)

    I kindly ask that you wash your hands well with soap and water upon arrival to the studio. Hand sanitizer is available around the studio, but shall not be used as a replacement to hand washing, only as an additional aid to already clean hands.

    If you are feeling unwell or have been around someone with COVID, I kindly ask that you reschedule your appointment. Your deposit will still be valid for rescheduling.

    You can trust that I will also be wearing a mask at all times, and maintaining supreme cleanliness (as is to be expected from all artists, regardless of pandemics). All surfaces will be thoroughly cleaned and sanitized with Medical-Grade cleaners before and after each client.

    Your health, the health of ALL my clientele, my colleagues, family and myself are of paramount importance.

    Thank you for your cooperation ☺️

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